Returns & Exchanges

At Dr. Althea, we want you to be completely satisfied with your skincare journey. If a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Ensure the items are in their original packaging and securely pack them to prevent damage during transit.

• 3.
  Ship Your Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.